1. Shopify App Billing
WaConnect paid subscriptions are billed through Shopify App Billing unless otherwise stated. Charges, approvals, cancellations, and eligible refunds may be subject to Shopify billing rules and processes.
2. Free Plan And Trials
If a free plan or trial is offered, merchants may use the app within the limits of that plan or trial. Trial terms, if available, will be shown in Shopify billing or inside the app before the merchant approves a paid subscription.
3. Cancellation
Merchants may cancel a paid plan through Shopify app billing, by downgrading where available, or by uninstalling WaConnect. Cancellation stops future app subscription charges according to Shopify billing behavior. Previously billed periods may remain non-refundable except where required by law or approved under this policy.
4. Refund Requests
Refund requests must be submitted within 14 days of the original charge. Requests submitted after this window are generally not eligible except where required by law.
Refund requests are reviewed case by case. A refund may be considered for duplicate charges, billing errors, inability to access paid features caused by WaConnect, or other exceptional circumstances. Refunds are generally not provided for completed billing periods, unused time, merchant setup issues, third-party outages, or failure to cancel before renewal.
5. How To Request A Refund
Email support@zaptechapps.com with the Shopify store domain, billing date, plan, reason for the request, and any relevant screenshots or invoice details. Approved refunds, where applicable, will be processed through Shopify or the original billing method.