1. Legal Entity & Contact
Legal entity: DG ZONE LLC
Country of registration: United States
Registered address: 30 N Gould St #33766, Sheridan, Wyoming 82801, United States
Website: https://getwaconnect.com
Support email: support@zaptechapps.com
2. Who We Are
WaConnect is a Shopify application operated by DG ZONE LLC and available at https://getwaconnect.com. The app sends automated WhatsApp messages to a merchant's customers — including order confirmations, shipping and delivery updates, phone (OTP) verification, abandoned cart reminders, and marketing campaigns — through the merchant's own WhatsApp Business number using the Meta WhatsApp Cloud API.
3. Merchant Data We Process
When a merchant installs or uses WaConnect, we may process store domain, Shopify access tokens, app configuration and settings, billing plan status, store currency and time zone, WhatsApp Business connection details, message templates, and app usage events needed to operate the service.
4. Customer And Order Data We Process
To send WhatsApp notifications on the merchant's behalf, WaConnect processes order and customer information received from Shopify, including customer name, phone number, email address, shipping address, order number, product details, order value, currency, order and fulfillment status, WhatsApp marketing opt-in status, and, if the merchant collects it, an optional birthday date used for birthday greetings. This information is used to send the WhatsApp messages the merchant has enabled and to record their delivery status.
5. WhatsApp Messaging
When a merchant enables WhatsApp messaging, WaConnect sends messages to customers through the Meta WhatsApp Cloud API using the merchant's connected WhatsApp Business number. Data shared with Meta to deliver a message includes the recipient phone number and the message content (for example an order number, tracking link, or verification code inserted into an approved message template). Meta processes this data as WhatsApp's provider under its own terms. WaConnect stores a log of messages sent, their template, and delivery status (sent, delivered, read, or failed) to provide reporting to the merchant. Customers can opt out of marketing messages at any time by replying STOP.
6. OTP And Phone Verification
If a merchant enables WhatsApp OTP verification at checkout, WaConnect stores the phone number, verification code status, expiry time, verification status, and usage status. OTP data is used only to verify that a customer controls the phone number submitted and to reduce fake or fraudulent orders.
7. Shopify API Data Access
WaConnect uses Shopify APIs to authenticate merchants, read orders and products, manage sessions, check billing status, and support app functionality requested by the merchant. WaConnect requests only the Shopify scopes required to provide the service.
8. WhatsApp Business Connection & Credentials
WaConnect authenticates Shopify merchants through Shopify OAuth and stores the Shopify session and access tokens required to operate the app. When a merchant connects a WhatsApp Business number, WaConnect stores the WhatsApp Business Account ID, phone number ID, and access token needed to send messages through the Meta WhatsApp Cloud API. These credentials are stored in our application database, transmitted over HTTPS, and used only to provide WhatsApp features. Merchants can disconnect at any time in the app. WaConnect does not sell merchant or customer data.
9. Other Third-Party Integrations
WaConnect connects to Shopify and, when enabled by the merchant, the Meta WhatsApp Cloud API to send WhatsApp messages. Data shared depends on merchant configuration.
10. Data Retention
WaConnect retains merchant configuration, order records, message logs, OTP records, and settings while the app is installed and as needed to provide the service, resolve disputes, meet legal obligations, and maintain security. Data may be deleted or anonymized after app uninstall, merchant request, customer request, or Shopify privacy webhook request, subject to lawful retention requirements.
11. Security Measures
WaConnect uses access controls, Shopify authentication, webhook HMAC verification, secure environment variables, encrypted transport through HTTPS, database access controls, and least-privilege operational practices to protect data. No method of transmission or storage is completely risk-free, but we work to protect merchant and customer data using commercially reasonable measures.
12. Children's Privacy (COPPA)
WaConnect is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will delete it promptly. Parents or guardians who believe their child has provided personal information may contact support@zaptechapps.com.
13. International Data Transfers
Data processed by WaConnect may be transferred to and stored in countries outside the European Economic Area (EEA), United Kingdom, or your country of residence. Where required by law, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards to protect personal data during international transfers.
14. Your GDPR Rights
If you are in the European Economic Area or United Kingdom, you have the right to:
- Access the personal data we process about you
- Request correction of inaccurate data
- Request deletion of your data (right to erasure)
- Restrict or object to processing
- Receive a portable copy of your data
- Withdraw consent at any time, where consent is the basis
- Lodge a complaint with your local data protection supervisory authority
To exercise these rights, email support@zaptechapps.com.
15. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and share
- Request deletion of your personal information
- Opt out of the sale or sharing of your personal information
- Non-discrimination for exercising your rights
WaConnect does not sell personal information and does not share personal information for cross-context behavioral advertising. To exercise California rights, email support@zaptechapps.com.
16. Shopify Privacy Webhooks
WaConnect supports Shopify mandatory privacy webhooks for customer data requests, customer redaction, and shop redaction. Merchants and customers may contact us at support@zaptechapps.com for privacy requests related to data processed by WaConnect. See also our Data Deletion Policy.
17. Updates to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top. Continued use of WaConnect after changes are posted constitutes acceptance.
18. Contact
Website: https://getwaconnect.com
Support & privacy: support@zaptechapps.com